Concierge And Customer Services

Our concierge, front of office and customer service officers are exceptional, handpicked men and women who exhibit excellent customer engagement, outstanding communication, immaculate presentation, situational awareness and discipline. These roles are critical customer facing roles and an extension of an organizations brand and image, the success of this role can be directly attributed to building an improved brand perception for the end user. We truly appreciate the trust that our customers have placed on us with the representation of their brand and acknowledge its importance, for this reason most of our officers working in the segment come from a customer service or hospitality back ground. These men and women are trained to wear multiple hats, to work as a customer service officer and as a security officer, to be able to confidently engage with customers and members of the public whilst looking after their safety and wellbeing. Some of the key tasks performed our concierge team include,